CODEWITHSUNDEEP
twiliotwilio-api
ericdc
ericdc

Reputation: 11289

Use Record and Dial together in Twilio API

I am using Twilio to create call tracking phone numbers that redirect to another number using the Dial verb. I am also recording these calls. Here is an example of my TWIML

<Response><Dial record="true" action="http://example.com/PostCall">555-555-5555</Dial></Response>

I want to be able to terminate the call recording but not the call using something like the Record verb's finishOnKey option. Is this possible?

The reason is, a call comes in to a call center and is transferred to a lawyer. I want to record the call center part of the call but not the attorney/client part of the call. If pressing # during the call could stop the recording but keep the call active it would solve my problem.

Upvotes: 2

Views: 620

Answers (1)

Megan Speir
Megan Speir

Reputation: 3811

The <Record> TwiML verb is best if you want to record one person talking. I'm assuming you want to record both parties connected via <Dial> in the call center so you would rely on the record attribute as you have above.

Read the FAQ for the full breakdown on the difference in recording settings.

Is there a way to stop recording without terminating the call?

Depending on the flow of your call center you might modify the live call via the REST API and redirect the call to new TwiML where you set recording to "false".

call = client.calls.update("CALL_SID", url="https://example.com/no-record.xml",
    method="POST")

Alternatively, you could add Twilio itself as a 3rd call leg in a <Conference> call, and let it handle recording. This way you can use the REST API to modify that leg without disrupting the primary 2 callers, including stopping recording of the call midway through while the other 2 callers are still live.

Upvotes: 1

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