CODEWITHSUNDEEP
facebookfacebook-graph-apifacebook-graph-api-v2.5
user6440655
user6440655

Reputation:

How to get responsiveness from Facebook Graph API?

Is there a metric that I can pull from the Facebook Graph API that would tell me either/both Response Rate and/or Average Response Time from a page?

I'll attach a screenshot as to what I'm referring to:

enter image description here

I'm seeing this when I go to Settings -> Insights -> Messages, but would love to know how to pull this information from Facebook.

Anyone know the specific metrics or queries I could use to obtain this information?

EDIT: For anyone who offers the displayed_message_response_time, this doesn't work because it is set by the user AND returns a string (not numeric value).

Upvotes: 2

Views: 768

Answers (1)

andyrandy
andyrandy

Reputation: 73984

Afaik there is only one way to get the reaction time:

  • Use /page-id/feed?fields=id,from to get all posts with the info who created them
  • Filter out the user posts with the "from" field
  • Get the time between the user post and a page answer (if there is one) post by post
  • Calculate the average response time based on the resulting times

I believe Fanpage Karma does it that way.

Upvotes: 1

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