CODEWITHSUNDEEP
gmail-contextual-gadgets
user3605930
user3605930

Reputation: 41

Some users randomly not able to see contextual Gmail gadget

We're the developer of this gadget, and it's been running for a few years. We have end customers reporting that the toolbar is disappearing for some users, and are also seeing this for some of our own users. The toolbar is enabled in all cases for those users.

The gadget definition is at:

https://console.intellisync.net/service

and is working perfectly. We have end customers complaining - why is the toolbar disappearing?

The only possibly explanation that I can think of is that Gmail can't reach our servers for some users? However, we have some users within an organisation able to access the gadget, and some not, quite randomly. All users have the gadget enabled though.

Upvotes: 4

Views: 260

Answers (3)

PNC
PNC

Reputation: 1972

Yes it is a global issue.

Workaround for the user is to open the Message in a new Window

enter image description here

This is fixed today Saturday for our instance

Upvotes: 0

Gunnar67de
Gunnar67de

Reputation: 11

I received an E-Mail from Google yesterday (wednesday): "We have already identified the potential culprit and the fix for it is planned to go live this Friday."

Friday is 2016-08-07

Hopefully it starts working again next week.

Upvotes: 1

Roman Novak
Roman Novak

Reputation: 11

Seems like it is a global problem on the Google side: Gmail contextual gadget broken

We will wait and hope that they will fix it fast

Upvotes: 1

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