CODEWITHSUNDEEP
vtigervtigercrm
Ketan Panchal
Ketan Panchal

Reputation: 148

Vtiger : How we have to manage Email thread on Lead Module?

We are sending email to customer from Lead module and email sent to customer successfully from Vtiger. also we have integrate Mail Manager in Vtiger.

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i can also see that email in Sent box.

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now, When Customer will give reply for that mail which i have sent from Lead module that will automatically appear in Lead Module Email Tab. right now i am getting am reply in Mail Box but i need log email in Lead section with particular customer replay.

Please help me if anyone solution..

Upvotes: 0

Views: 346

Answers (1)

Ketan Panchal
Ketan Panchal

Reputation: 148

It's by default functionality which is provided by Vtiger CRM.

We have configure Mail Scanner and select folder which we have to scan.

also, we have add condition or rule for this what we have to do if we can get result while scanning.

Please check status for MailScanner in vtiger_cron_task table. it must be 1.

also we have to set vtigercron.php in cronjob.

you can also run vtigercron.php in console on server with below command

php vtigercron.php

After success full scan you can get below message

enter image description here

Please Let me know if you have any question.

Upvotes: 0

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