CODEWITHSUNDEEP
otrs
Artem Chernov
Artem Chernov

Reputation: 906

How send data to OTRS from external service

I want send email from page "Create New Email Ticket (?Action=AgentTicketEmail)" in OTRS system. But I want do this from external service. I think, i should use OTRS API, but i can not simple example for this task.

How use OTRS API ?

Upvotes: 3

Views: 7062

Answers (1)

MichielB
MichielB

Reputation: 4294

Please read up on using Web Services with OTRS -> http://otrs.github.io/doc/manual/admin/stable/en/html/genericinterface.html#genericinterface-connectors

! Updated Link for Ver. 6:

https://doc.otrs.com/doc/manual/admin/6.0/en/html/genericinterface.html

You'll need the other application to create a ticket via the web service interface, using SOAP or REST. The linked documentation has examples in Perl and also examples how to create the REST request using curl on the command line.

Upvotes: 3

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