CODEWITHSUNDEEP
ibm-cloud-infrastructure
pgra
pgra

Reputation: 13

SoftLayer api call initiatePortalPasswordChange fails

This API call does nothing but tell you call them over the phone.

>>> client['User_Customer'].initiatePortalPasswordChange(username)
Traceback (most recent call last):
  File "<input>", line 1, in <module>
    client['User_Customer'].initiatePortalPasswordChange(username)
  File "/Users/p/.VirtualEnvs/main/lib/python2.7/site-packages/SoftLayer/API.py", line 373, in call_handler
    return self(name, *args, **kwargs)
  File "/Users/p/.VirtualEnvs/main/lib/python2.7/site-packages/SoftLayer/API.py", line 341, in call
    return self.client.call(self.name, name, *args, **kwargs)
  File "/Users/p/.VirtualEnvs/main/lib/python2.7/site-packages/SoftLayer/API.py", line 237, in call
    return self.transport(request)
  File "/Users/p/.VirtualEnvs/main/lib/python2.7/site-packages/SoftLayer/transports.py", line 187, in __call__
    raise _ex(ex.faultCode, ex.faultString)
SoftLayerAPIError: SoftLayerAPIError(SoftLayer_Exception_Public): User needs to contact revenue services in order to reset your password. Please contact 1-866-325-0045 Option 3 in order to reset your password.

It was frustrating enough when updatePassword was deprecated and broke our automation, as discussed by others here. But it is even more frustrating when the watered down api call to simply initiate a password reset tells you call call them over the phone. Seriously? SoftLayer is deconstructing their api, one call at a time, in order to stifle automation.

Can someone tell me why the initiatePortalPasswordChange api call won't work?

Upvotes: 0

Views: 83

Answers (1)

Nelson Raul Cabero Mendoza
Nelson Raul Cabero Mendoza

Reputation: 4386

I do not think this is the place for questions about API desing, I think it may due to security reasons, but better send a email here [email protected] about this.

Regards

Upvotes: 0

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