CODEWITHSUNDEEP
javascriptphpwordpressfreshdesk
Damir
Damir

Reputation: 115

Prepopulating fields - Freshdesk on WordPress platform

I've embedded a freshdesk widget on my WordPress website.

I need to pre-populate the email field with the user credentials from WordPress when the user is logged in to WordPress website. So far I had no luck on my own or with the support. Does somebody know how WordPress stores user email and how to get it from WordPress?

This is my current code:

    <script src="http://assets.freshdesk.com/widget/freshwidget.js" type="text/javascript"></script>

<script type="text/javascript">
    FreshWidget.init("", {"queryString": "&helpdesk_ticket[requester]={{user.email}}&helpdesk_ticket[subject]={{user.subject}}&helpdesk_ticket[custom_field][phone_number]={{user.phone}}&helpdesk_ticket[custom_field][product_id]={{helpdesk.product}}",
"widgetType": "popup", "buttonType": "text", "buttonText": "Support", 
"buttonColor": "white", "buttonBg": "#338700", "alignment": "4",
 "offset": "235px", "formHeight": "500px",
 "url": "http://xxxxxx.freshdesk.com"} ); 
</script>

Upvotes: 1

Views: 685

Answers (2)

Thanashyam
Thanashyam

Reputation: 120

Lets first get the email address of the current user, if logged in.

<?php
$user_id = get_current_user_id();
$email = '';
if ($user_id > 0) {
  $user_info = get_userdata($user_id);
  $email = $user_info->user_email;
}
?>

And then after this you can embed the Freshdesk feedback widget code to include the above email.

<script src="http://assets.freshdesk.com/widget/freshwidget.js" type="text/javascript"></script>

<script type="text/javascript">
FreshWidget.init("", {
    "queryString": "&helpdesk_ticket[requester]=<?= urlencode($email) ?>",
    "widgetType": "popup", "buttonType": "text",
    "buttonText": "Support",
    "buttonColor": "white", "buttonBg": "#338700", 
    "alignment": "4",
    "offset": "235px", "formHeight": "500px",
    "url": "http://xxxxxx.freshdesk.com"} ); 
</script>

Upvotes: 1

Danimal
Danimal

Reputation: 333

first get users id This function is built into wordpress for its other uses

function get_current_user_id() {
    if ( ! function_exists( 'wp_get_current_user' ) )
       return 0;
    $user = wp_get_current_user();
    return ( isset( $user->ID ) ? (int) $user->ID : 0 );
}

Then in your own template page call the function

<?php $user_info = get_userdata(get_current_user_id());
      $email = $user_info->user_email;
 ?>

you can use a combination of php jquery 

 $input = $("your input selector");
 $input.attr("value","<?php echo $email; ?>");

from Ref first, Ref Second

Finally find the field you want to pre-populate and fill the value attribute with $email. I would suggest jQuery, rather than modifying the plugin, since an update will likely wipe any changes you make.

Upvotes: 1

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