CODEWITHSUNDEEP
c#httpotrs
Marek Bar
Marek Bar

Reputation: 903

Cannot create otrs ticket via generic interface

I'm trying to create ticket in otrs system but it still return 301: Moved Permanetly. I'm using OTRS 5 Free.

My request uri: https://some.domain.com/nph-genericinterface.pl/Webservice/GenericTicketREST/Ticket

And message body:

{
  "UserLogin": "mbar",

  "Password": "*****",

  "Ticket" : 
  {
    "Title": "raz dwa trzy",
    "Queue": "Raw",
    "Lock": "unlock",
    "Type": "Unclassified",
    "State": "new",
    "Priority": "3 normal",
    "Owner": "mbar",
    "CustomerUser": "mbar"
  },

  "Article":
  {
    "Subject" : "jakiś temat",
    "Body" : "test test tes test",
    "ContentType": "text/plain; charset=utf8"       

  }
}

This is my service config:

---
Debugger:
  DebugThreshold: debug
  TestMode: '0'
Description: Ticket Connector REST Sample
FrameworkVersion: 4.x git
Provider:
  Operation:
    SessionCreate:
      Description: Creates a Session
      MappingInbound: {}
      MappingOutbound: {}
      Type: Session::SessionCreate
    TicketCreate:
      Description: Creates a Ticket
      MappingInbound: {}
      MappingOutbound: {}
      Type: Ticket::TicketCreate
    TicketGet:
      Description: Retrieves Ticket data
      MappingInbound: {}
      MappingOutbound: {}
      Type: Ticket::TicketGet
    TicketSearch:
      Description: Search for Tickets
      MappingInbound: {}
      MappingOutbound: {}
      Type: Ticket::TicketSearch
    TicketUpdate:
      Description: Updates a Ticket
      MappingInbound: {}
      MappingOutbound: {}
      Type: Ticket::TicketUpdate
  Transport:
    Config:
      KeepAlive: ''
      MaxLength: '100000000'
      RouteOperationMapping:
        SessionCreate:
          RequestMethod:
          - POST
          Route: /Session
        TicketCreate:
          RequestMethod:
          - POST
          Route: /Ticket
        TicketGet:
          RequestMethod:
          - GET
          Route: /Ticket/:TicketID
        TicketSearch:
          RequestMethod:
          - GET
          Route: /Ticket
        TicketUpdate:
          RequestMethod:
          - PATCH
          Route: /Ticket/:TicketID
    Type: HTTP::REST
RemoteSystem: ''
Requester:
  Transport:
    Type: ''

Can you help me solve this issue?

Upvotes: 2

Views: 2306

Answers (2)

Marek Bar
Marek Bar

Reputation: 903

I had missing otrs in my url what was not mentioned in documentation so I changed from https://some.domain.com/nph-genericinterface.pl/Webservice/GenericTicketREST/Ticket to https://some.domain.com/otrs/nph-genericinterface.pl/Webservice/GenericTicketREST/Ticket and it works.

Upvotes: 1

MichielB
MichielB

Reputation: 4294

If you get an HTTP 301 error this most probably means you have not configured your web server correctly, and your server redirects to some location. OTRS typically either responds with a 200 OK, or with a 500 Internal server error.

Check your apache logs to see what's happening there.

I can create a ticket with curl like this:

curl "http://example.com/otrs/nph-genericinterface.pl/Webservice/GenericTicketConnectorREST/Ticket?UserLogin=login&Password=sekret" \
-H "Content-Type: application/json" \
-d @create_ticket.json

where create_ticket.json would be something like this:

{
   "Ticket" : {
      "Queue" : "Raw",
      "Priority" : "3 normal",
      "CustomerUser" : "max",
      "Title" : "REST Create Test",
      "State" : "open",
      "Type" : "Unclassified"
   },
   "Article" : {
      "ContentType" : "text/plain; charset=utf8",
      "Subject" : "Rest Create Test",
      "Body" : "This is only a test"
   }
}

Upvotes: 1

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