MS CRM Online data abnormalities

Question

I have a client who migrated to MS CRM Online in April, they've reported a number of cases where their data has updated itself, for example:

• Custom entity data records disappear and the related record entities then show another record value.
• Ownership of accounts/contacts changed. 2500+ accounts changed ownership in a 10 minute window. (Surely this can't be human error). The audit log show one specific user having updated all 2500+ records.

There are no scheduled tasks running other than those configured and managed by Microsoft.

There is only one plugin that automatically creates a SharePoint Doc folder for the activities entity and moves any attachments to the SharePoint Folder.

Any ideas/suggestions would be greatly appreciated.

Answer 1

Could be a couple of causes, those that jump to mind; a user manually bulk editing records or cascading relationship behaviour,