CODEWITHSUNDEEP
emailfreshdesk
Shuaib
Shuaib

Reputation: 23

Freshdesk email command

I have created a freshdesk account and support also. If I send an email to create a new ticket it won't create a ticket with this code:

Mt delemeter is 
@Simonsays

My email body is

@Simonsays "status":"pending", "priority":"medium", "agent":"Test Agent" @Simonsays

I am receiving a ticket but It is not change the values assigned there in Ticket Properties. If I do have any errors in Email Command, please sort it out

Upvotes: 1

Views: 592

Answers (1)

David Herbert
David Herbert

Reputation: 11

Commands on tickets where you are the requester do not work.

Upvotes: 1

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