Reputation: 863
Does some one know how to integrate Google Speech API as ASR with other IVR Systems e.g. Avaya, Genesis etc. These IVR/VXML systems generally integrate with ASR using MRCP protocol.
Upvotes: 4
Views: 4064
Reputation: 119
Not all the IVR are limited by the protocol MRCP. The Voximal (VoiceXML browser for Asterisk) , integrate connector to Google Speech, Bing/Microsft and Watson/IBM speech Cloud API. The incrediblePBX OpenSource project integrates a module with Google Speeh too.
Upvotes: 0
Reputation: 15620
Integration of Google Speech API with atleast one IVR (Asterisk) is documented here.
For the closed-source IVRs out there, dont think there is enough documentation or clarity on whether it is feasible for them to use Google Speech API since they only use MRCP, but there's a great discussion here on ideas of how to make that happen with a workaround (suggests creating modules that speak MRCPv2 with 3rd party services) :
https://github.com/RestComm/mediaserver/issues/284
and specifically, this comment: https://github.com/RestComm/mediaserver/issues/284#issuecomment-258404836
HTH
Upvotes: 3