Reputation: 2136
I created a report with 3 columns, Department, Ticket Count, Ticket Number. It groups Department names and the second column shows 1 instance of the Ticket Count. The last column shows all of the ticket numbers.
I added a row that shows the grand total of all of the departments displayed.
This is the data set results :
Department TicketCount TicketNumber
D1 3 12345
D1 3 22345
D1 3 32345
I group the Department and the TicketCount so that the display is like this:
Department TicketCount TicketNumber
D1 3 12345
22345
32345
I want to add a ticket total at the end but the result is always adding all of the ticket counts and not just one. So the Total displayed is 9 not 3.
I need to create an expression that picks the distinct TicketCounts of the departments and sums them.
The function DistinctCount returns the correct number of counts when I have multiple departments but not the values.
I tried the RunningValue function but it adds all of the values in the column.
=RunningValue(Fields!ReopenedTicketCount.Value, sum, Nothing)
I need to create a function that sums the distinct values of the ticket counts of each department.
Can anyone point me in the direction as to the functions that I need to use?
Upvotes: 1
Views: 197
Reputation: 2136
I figured this out. I just used the COUNT function on the third column to get the grand total.
Upvotes: 1