Azure web app won't change from Basic: 1 Small to Free or Shared pricing tier

Question

I'm testing different Azure web app pricing tiers. In the portal I clicked "Scale up (App Service plan)" and chose the B1 Basic pricing tier to test how the performance compared with F1 Free and D1 Shared. When I try to scale down from Basic to Free or Shared, it says "Successfully updated App Service plan", but it doesn't work. I've tried this over a week or so and it just doesn't work. I was able to switch between Free and Shared with no problems before this. Surely this is some sort of error? We must be able to downgrade?

Answer 1

I had the same issue; it was not possible to change the tier even after I changed the app service configuration to 32-bit. The problem was the other app services in the app service plan. After changing all the app services of the service plan into 32-bit, it was possible to change it to Free tier.

Answer 2

"Always On" can be found here now:

Answer 3

You must turn off the "Always On" feature of the Web App from the Azure portal "Application Settings" before changing (downgrading) the App Service Plan.

Answer 4

So the new portal has a few bugs. I tried to do this operation with the old portal and got a helpful error message:

Cannot update the site 'test' because it uses x64 worker process which is not allowed in the target compute mode.

If you choose a setting not available in a downgrade, for example 64-bit or "Always On" (confirmed), and then try to downgrade, it will say it succeeded when actually it failed.

And they won't let us use the old portal soon. Great.