CODEWITHSUNDEEP
google-chrome-app
Charlie Schliesser
Charlie Schliesser

Reputation: 8246

Why isn't my Chrome App in kiosk mode automatically updating?

I have a Chrome app that runs on a few dozen devices in auto-boot kiosk mode.

I've pushed several updates to the web store, and while I do see the update on my local Chromebox after a little bit of waiting, I've come to learn that the many devices running it in kiosk mode are on an array of older versions. Some seem to have updated at some point in time, but many have not, and none are on the latest version that's already several days old.

Is this because they are in kiosk mode? I found this question over on the product forums, but it has no answer. Seems like the behavior I'm experiencing, and if so I could see why this is the case. Still, all of the documentation from Google pertaining to apps suggests they should always be auto-updating themselves.

Upvotes: 3

Views: 3355

Answers (2)

Andre Lackmann
Andre Lackmann

Reputation: 666

We had this same issue and luckily have a support agreement with Google. After some log searching, we were able to determine that the kiosk app we were deploying was specifying a kiosk required_platform_version, eg.

"kiosk": {
    "required_platform_version": "11021.56.0"
},

While our Chrome devices (ASUS Chromebit in this case) were already beyond the required version specified. As Chrome won't downgrade itself, the new version in the Chrome Web Store is deemed ineligible for this device and upgrades are never applied.

To resolve this issue, we posted a new version of our Kiosk app with this value updated to match the currently highest deployed Chrome platform version in our fleet (you could also just remove it - but for long running Kiosk apps it's best practice to lock the Chrome version).

Hope that helps!

Upvotes: 2

Teyam
Teyam

Reputation: 8112

You may want to check this thread which states the following:

If these are school managed chromebooks, see this topic.

If it is not managed or if the settings have not been changed in the management console, the chromebook does have to be restarted to finish updating.

https://support.google.com/chromebook/answer/3134673?hl=en

Simply follow the given steps on how to manage kiosk settings.

Upvotes: 0

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