CODEWITHSUNDEEP
botframeworkchatbotfacebook-messenger-bot
John Otu
John Otu

Reputation: 238

MS Bot Framework's Call button not working on Facebook Messenger

I implemented a Herocard with a CardAction.call button as shown in the snippet below but it only works (displays) on the Website channel. It doesn't show at all on Messenger (see screenshots attached).

var card = new builder.HeroCard(session)
        .title(places[session.dialogData.mealType][choicePlaceId][0])
        .subtitle(places[session.dialogData.mealType][choicePlaceId][1])
        .text(places[session.dialogData.mealType][choicePlaceId][3])
        .buttons([
            builder.CardAction.call(session, '+210123456789', 'Call')
        ]);
    var msg = new builder.Message(session).addAttachment(card);
    session.send(msg);

Web Chat Channel:

Screenshot

FB Messenger Channel:

Screenshot

Upvotes: 1

Views: 328

Answers (2)

The Memebot
The Memebot

Reputation: 3549

Use the "openUrl" type and the value in "tel:xxxxxxxxx" format. It works for me.

Example:

var card = new builder.HeroCard(session)
    .title(places[session.dialogData.mealType][choicePlaceId][0])
    .subtitle(places[session.dialogData.mealType][choicePlaceId][1])
    .text(places[session.dialogData.mealType][choicePlaceId][3])
    .buttons([
        builder.CardAction.openUrl(session, 'tel:+210123456789', 'Call')
    ]);

Upvotes: 1

Deviss
Deviss

Reputation: 51

The Call action is only available on Skype, not on Facebook Messenger

Upvotes: 1

Related Questions