CODEWITHSUNDEEP
outlookwindows-server-2003outlook-2007
user358485
user358485

Reputation: 243

Outlook error: “A dialogue box is open. Close it and try it again.”

When trying to open Outlook 2007 on Windows Server 2003, I get this error message:

“A dialogue box is open. Close it and try it again.”

I try and open Outlook in safe mode by using outlook /safe (in the Run command) and it works fine after it says configuring outlook accounts "Please enter your full name and initials below" (the full name and intials fields are already prefilled) and I click the OK button on the same and I answer the RSS Feeds subscription as either Yes or No.

Once I try closing and reopening Outlook, again I see the same error message as “A dialogue box is open. Close it and try it again.”

This does not let me open any new window to send emails. How can I fix whatever is causing this error?

Upvotes: 0

Views: 13955

Answers (5)

Majuba
Majuba

Reputation: 111

You need to hit/hold "Alt-Esc" to cycle through windows and pull up the hidden dialog box. Alt-Tab usually won't do the same.

Upvotes: 1

user358485
user358485

Reputation: 243

This was caused by a windows update on windows 2003 server. I did a system restore to an earlier point and it worked fine. Thanks for the support.

Upvotes: 0

Babu Srinivasan
Babu Srinivasan

Reputation: 2389

Do you happen to use a virtual window manager (like virtuawin or bbbLean)? If so, you may not see the modal dialog box as it is in another virtual window and Outlook will not accept any input. It happens to me often and at first I was frustrated that Outlook 'hangs' frequently and is not a robust app. For me it was dialog box that said something like "Do you want to auto-archive the folder?".

The dialog box may also be hidden behind the main window. You can try using Alt-TAB to cycle through you windows and you should see the dialog box.

Upvotes: 0

Nateeo
Nateeo

Reputation: 495

Try using Task Manager to end any other Outlook processes, then try opening it again. Your problem could be due to a non-responsive Outlook process, or a background one.

Good luck!

Upvotes: 0

YWE
YWE

Reputation: 2909

It could possibly be due to an add-in that is acting up. Try to determine which add-in it is by disabling them one by one until it is identified. To disable an add-in, go to the Tools menu, click Trust Center, and then click Add-ins. A list of add-ins are listed. For each Type of add-in you see, choose them in the Manage listbox at the bottem and click Go. Uncheck the add-in to disable it.

Upvotes: 0

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