CODEWITHSUNDEEP
docusignapi
Fred
Fred

Reputation: 389

Webhook retries and different accounts

We will be just an integrator providing DocuSign services to our clients that have DocuSign accounts via OAuth authentication in our application. Some of our clients will have significantly higher volume than others.

If we set the RequireAcknowledgement flag on the envelope's event notification and the initial post to the webhook url fails (due to server down, etc.) for account 1 (low volume client) and then a subsequent post succeeds (server back up) for account 2 (high volume client) will the post for account 1 be retried or would they have to wait for the indeterminate time (could be hours or days) between requests for their account?

In other words, is the retry tied to the individual account having a successful post or to our integrator key or notification url having a successful post?

Upvotes: 1

Views: 152

Answers (1)

Larry K
Larry K

Reputation: 49114

The retry logic is based on the Connect subscription (also known as the Connect configuration.)

If you're creating a Connect subscription at the account level then each account has its own subscription. (Even though the same Integration Key is being used.)

If you're using the per-envelope eventNotification technique for creating per-envelope subscriptions, each envelope is a different subscription.

Details on the retry logic.

Upvotes: 2

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