Reputation: 21
i want to transfer a call from first executive to second executive when customer call to first executive by mistake? How first executive can map customer to second executive by pressing a key by using asterisk technology?
Upvotes: 0
Views: 1909
Reputation: 729
The question is a bit vague, but since you put freepbx on the tags, I suppose you are using freepbx generated dialplan.
If I understand well, when a certain inbound context calls executive1 you want
1) them to be automagically redirected on executive2 before executive1 answers
or
2) executive1 answers, realizes that call is wrong and blind-transfers call to executive2 pressing a single button (= DTMF).
Edit your /etc/asterisk/extension_custom.conf
[your inbound context]
exten => <executive 1 number>,Goto(your inbound context, executive2 number, 1)
You can find the name of your inbound context in the freepbx automatic generated dialplan, or in the freepbx GUI
Refer to this post to define a new feature code for in-call transfer. Unfortunately your feature code will be likely some #digit Associate the application
Goto(your inbound context, executive2 number, 1)
to the feature code
Hope this will help.
Upvotes: 0
Reputation: 15259
Default transfer is *2. For exact code check features.conf
You also have dialplan Transfer application you can map on any other extension.
You have Transfer ami command usable via asterisk managment interface(AMI)
Upvotes: 1