CODEWITHSUNDEEP
linuxasteriskcentos7pbxfreepbx
Rohit
Rohit

Reputation: 21

Live call transfer by using asterisk

i want to transfer a call from first executive to second executive when customer call to first executive by mistake? How first executive can map customer to second executive by pressing a key by using asterisk technology?

Upvotes: 0

Views: 1909

Answers (2)

Stefano Losi
Stefano Losi

Reputation: 729

The question is a bit vague, but since you put freepbx on the tags, I suppose you are using freepbx generated dialplan.

If I understand well, when a certain inbound context calls executive1 you want
1) them to be automagically redirected on executive2 before executive1 answers
or
2) executive1 answers, realizes that call is wrong and blind-transfers call to executive2 pressing a single button (= DTMF).

CASE 1 - Automatic redirection

Edit your /etc/asterisk/extension_custom.conf

[your inbound context]
exten => <executive 1 number>,Goto(your inbound context, executive2 number, 1)

You can find the name of your inbound context in the freepbx automatic generated dialplan, or in the freepbx GUI

CASE2 - In call transfer

Refer to this post to define a new feature code for in-call transfer. Unfortunately your feature code will be likely some #digit Associate the application

Goto(your inbound context, executive2 number, 1)

to the feature code

Hope this will help.

Upvotes: 0

arheops
arheops

Reputation: 15259

Default transfer is *2. For exact code check features.conf

You also have dialplan Transfer application you can map on any other extension.

You have Transfer ami command usable via asterisk managment interface(AMI)

Upvotes: 1

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