CODEWITHSUNDEEP
apisoap-clientservicenow
Nayas Subramanian
Nayas Subramanian

Reputation: 2379

Service Now Api integration using client side script

I tried to integrate external soap based api using servicenow client side scipt options. My intention is to initiate an external api call when an incident is created. But i am getting uncaught reference error sn_ws is not defined exception.

 function onSubmit() {
    try {
     var s = new sn_ws.SOAPMessageV2('global.IQTrack', 'VerifyApiKey');

     s.setStringParameterNoEscape('VerifyApiKey.apiKey', 'dfghdhgdjh');

     var response = s.execute();

     var responseBody = response.getBody(); 

     var status = response.getStatusCode();

    }
    catch(ex) { 
     alert(ex);
    }
 }

Is this the way to initiate api call? If it is so why it is getting sn_ws is not defined.

Upvotes: 1

Views: 1647

Answers (2)

Jinto John
Jinto John

Reputation: 363

I hope,sn_ws is a server-side API. I think GlideAjax method will help you to get rid of this issues. please go through below links,I think it will help you to sort out this issues.

http://wiki.servicenow.com/index.php?title=GlideAjax#gsc.tab=0

And alternative is use client-side webservices API like XMLHttpRequest

Upvotes: 0

Tim Woodruff
Tim Woodruff

Reputation: 601

That's because sn_ws is a server-side API.

You need to either use GlideAjax, or a client-side webservices API such as XMLHttpRequest. You can find an excellent article on GlideAjax, here: http://snprotips.com/blog/2016/2/6/gliderecord-client-side-vs-server-side

If your aim is to initiate the message once a ticket is created, then you should definitely be doing this server-side, not in a client script.

Upvotes: 1

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