CODEWITHSUNDEEP
phpsilverstripeplesk
PsychoMo
PsychoMo

Reputation: 699

SilverStripe save and publish is taking over 60 seconds on Plesk

I have a Plesk reseller VPS and have set it up for running SilverStripe sites. For the most part the sites load well (under a second on average) and works as expected.

The admin also performs as expected, with the exception of Save and Publish. Doing a save and publish (even with one small change) takes over 60 seconds (where as a standard write action takes maybe a few seconds). This is happening for all page types. We are not using any custom onBeforeWrite or onAfterWrite calls and are not using static publisher.

On our development server (also Apache based), save and publish time is less than 10 seconds. Switching to Dev mode on live seems to make no difference.

I am kind of at a loss as to why this is happening or how to diagnose the issue. Has anyone else had this issue?

I am running SilverStripe 3.5, PHP 5.6.3 and Mysql 5.5.

EDIT: I have checked all the logs, the only thing being logged that I can see was the timeout error (which goes away when I increase script execution time).

UPDATE - 13/06/17: I have now installed a smaller (largely vanilla) SilverStripe site on the same server, Save and Publish for this site works as expected (and is very snappy).

I am assuming that this is a module causing the error. I have also contacted support, the on only thing they can think could cause this would be a script is accessing a third party server (which is being stopped by a network firewall). The only module that springs to mind would be the Live SEO module (as this talks to google for it's scoring system).

Upvotes: 0

Views: 162

Answers (1)

PsychoMo
PsychoMo

Reputation: 699

OK, finally managed to get this sorted. The hosting provider were quite helpful (they usually are), it turned out to be an routing issue in their data centre.

The hosting provider told me that they had identified an issue with IP6 routing that was causing a timeout in some instances. They have resolved this and "Save and Publish" is now working as expected.

If anyone else gets this issue and has ruled out the items mentioned above, I would advise contacting their hosting provider, it may be an external issue.

Upvotes: 2

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