CODEWITHSUNDEEP
rt
Prosenjit
Prosenjit

Reputation: 459

Requet Tracker RT4.4, Change Queue of existing ticket using REST API

I am having two Queues Q1, Q2. User U1 has access to Q1 ad user U2 has access to Q2. Finally I have a ticket T whose owner is U1 in queue Q1. I am logged in as U1 and want to change the ticket T1's queue to Q2 and assign it(change owner) to U2. And I want to use RT REST API to get this done in one operation of edit ticket. I have given all kind of access to U1/U2 user in their respective queues. But eveytime try editing the ticket with new queue(Q2) and new user(U2) I get exception/error message from RT stating "# queue: Permission Denied". Any way I can achieve what I want or I am expecting something which is breaking very basic ACL of RT. Please help me understand this. How does the plugin "Extension - Queue Change On Update" works internally can any one help me understand it.

Upvotes: 0

Views: 457

Answers (1)

Houmles
Houmles

Reputation: 299

I assume you have read the REST API documentation so you don't make any mistake by calling the proper commands. According to the description it seems to me that you don't have set the CreateTicket right of U1 in Q2 and vice versa. When you need U1 to change owner to U2 in target queue, you need also to set ReassignTicket right of U1 in Q2 and vice versa.

Sorry, I don't know the mentioned extension.

Upvotes: 1

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