Environment on Jitterbit Harmony does not show up in Jitterbit Studio

Question

I am new to Jitterbit. I was given the access to an environment which shows up in Jitterbit Harmony website - Environments. However after logging into Jitterbit Studio on my desktop (with internet connection, refreshed), I cannot find that particular environment in the upper left corner's drop-down. Do I need to do anything in particular for integration?

Answer 1

You need to find out first account is assigned to the correct organization. Next, you need to check the environment to see if your user role is assigned to that environment. Also might want to see what your permissions are on the role and account in the organization. After that, you should be able to see the environment in the studio.

Answer 2

Stupid question, but have you tried the refresh button in the environment list?