CODEWITHSUNDEEP
sitecoresitecore-ecm
Vitali Kotik
Vitali Kotik

Reputation: 753

sitecore email campaigns manager newsletter issue

I'm getting into sitecore Email Campaigns Manager (ECM). I'm trying to create a newsletter. So I go to E-mail campaigns -> Test Target Audience -> Drafts -> Newsletter Message and send messages (dispatch messages). The audience recieves empty messages insted of beautiful HTML with images. I also see white area instead of preview of a message.

Sitecore 6.3, ECM 1.1 I consider it's a bug. Have anyone came across this issue? What can be the reasons?

Upvotes: 1

Views: 2433

Answers (3)

Andy
Andy

Reputation: 156

Email previews will also fail if the webserver cannot browse to itself by DNS, because Sitecore makes a GET request to itself to fetch the email content.

Upvotes: 0

Ivan Korshun
Ivan Korshun

Reputation: 321

  1. Item "/sitecore/system/Modules/E-mail Campaign Manager" contains Renderer Url field. Have you set your website address in this field? This value is used for generating messages.

  2. Have you published all items after installing the module?

  3. When you open the Email Campaign Manager application for the first time, you are asked to set the Base URL. Have you set your website address there? This value is stored in the Base URL field of the "/sitecore/content/Home/E-mail Campaign" item.

Upvotes: 4

Alex de Groot
Alex de Groot

Reputation: 881

Have you been following the Installation steps? Likely this is either due to that the information is not published, the base url isn't specified or the target audience can't find the url where the pictures are stored.

Upvotes: 1

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