DocuSign Web Sign can't finish

Question

I have an issue with the DocuSign Web Sign UI.
I create an envelope and add tabs via CreateTabs API call using the JSON request below.
The tabs contains initial value e.g "Enter date", so the signing person has a guideline what he should type in the fields.
Well, when I fill out the document on the DocuSign sign page the "Finish" button appears, but nothing happens when I click on it.

I figure out that it has something to do with the initial value of the created tabs. Without the initial values I can finish the document. It works also if I try to create a similar template with the DocuSign editor.
Why is it not working in my case?

If you want to have a look at the issue, I can send you a pm with the link for signing the specific envelope.

Here is the JSON I use:

{
"dateSignedTabs": [{
    "anchorString": "<<DSDate2_14>>",
    "documentId": "1",
    "font": "LucidaConsole",
    "fontColor": "Black",
    "name": "DSDate2_14",
    "pageNumber": "1"
}],
"dateTabs": [{
    "anchorString": "<<DSText9_2>>",
    "disableAutoSize": "true",
    "documentId": "1",
    "locked": "false",
    "maxLength": 4000,
    "name": "DSText9_2",
    "pageNumber": "1",
    "requireAll": "true",
    "required": "true",
    "requireInitialOnSharedChange": "true",
    "shared": "true",
    "tabLabel": "\\*DSText9_2",
    "value": "Enter date",
    "width": 100
}],
"fullNameTabs": [{
    "anchorString": "<<DSFullname3_15>>",
    "documentId": "1",
    "font": "LucidaConsole",
    "fontColor": "Black",
    "name": "DSFullname3_15",
    "pageNumber": "1"
}],
"noteTabs": [{
    "anchorString": "<<DSNote8_12>>",
    "documentId": "1",
    "height": 39,
    "name": "DSNote8_12",
    "pageNumber": "1",
    "tabLabel": "\\\\*DSNote8_12",
    "value": "Type note-text here",
    "width": 100
}],
"numberTabs": [{
    "anchorString": "<<DSText10_3>>",
    "concealValueOnDocument": "true",
    "disableAutoSize": "true",
    "documentId": "1",
    "locked": "false",
    "maxLength": 4000,
    "name": "DSText10_3",
    "pageNumber": "1",
    "required": "true",
    "requireInitialOnSharedChange": "true",
    "shared": "true",
    "tabLabel": "\\*DSText10_3",
    "value": "Tax Number",
    "width": 100
}],
"radioGroupTabs": [{
    "documentId": "1",
    "groupName": "Income",
    "radios": [{
        "anchorString": "<<DSRB5_9>>",
        "pageNumber": "1",
        "required": "true",
        "value": ">10k"
    },
    {
        "anchorString": "<<DSRB6_10>>",
        "pageNumber": "1",
        "required": "true",
        "value": "<15k"
    },
    {
        "anchorString": "<<DSRB7_11>>",
        "pageNumber": "1",
        "required": "true",
        "value": "<25k"
    }],
    "requireAll": "true",
    "requireInitialOnSharedChange": "true",
    "shared": "true"
}],
"signHereTabs": [{
    "anchorString": "<<DSSignature1_13>>",
    "documentId": "1",
    "name": "DSSignature1_13",
    "pageNumber": "1"
}],
"ssnTabs": [{
    "anchorString": "<<DSText13_6>>",
    "disableAutoSize": "true",
    "documentId": "1",
    "locked": "false",
    "maxLength": 4000,
    "name": "DSText13_6",
    "pageNumber": "1",
    "requireAll": "true",
    "required": "true",
    "requireInitialOnSharedChange": "true",
    "shared": "true",
    "tabLabel": "\\*DSText13_6",
    "value": "Enter SSN",
    "width": 141
}],
"textTabs": [{
    "anchorString": "<<DSText4_1>>",
    "disableAutoSize": "true",
    "documentId": "1",
    "height": 20,
    "locked": "false",
    "maxLength": 4000,
    "name": "DSText4_1",
    "pageNumber": "1",
    "requireAll": "true",
    "required": "true",
    "requireInitialOnSharedChange": "true",
    "shared": "true",
    "tabLabel": "\\*DSText4_1",
    "validationMessage": "Enter only letters",
    "validationPattern": "^[a-zA-Z ]{1,}$",
    "value": "Enter pan",
    "width": 241
},
{
    "anchorString": "<<DSText14_7>>",
    "disableAutoSize": "true",
    "documentId": "1",
    "height": 18,
    "locked": "false",
    "maxLength": 4000,
    "name": "DSText14_7",
    "pageNumber": "1",
    "requireAll": "true",
    "required": "true",
    "requireInitialOnSharedChange": "true",
    "shared": "true",
    "tabLabel": "\\*DSText14_7",
    "value": "None",
    "width": 162
},
{
    "anchorString": "<<DSText15_8>>",
    "disableAutoSize": "true",
    "documentId": "1",
    "height": 20,
    "locked": "false",
    "name": "DSText15_8",
    "pageNumber": "1",
    "required": "true",
    "tabLabel": "\\*DSText15_8",
    "value": "Enter Code",
    "width": 168
}],
"zipTabs": [{
    "anchorString": "<<DSText11_4>>",
    "concealValueOnDocument": "true",
    "disableAutoSize": "true",
    "documentId": "1",
    "locked": "false",
    "maxLength": 4000,
    "name": "DSText11_4",
    "pageNumber": "1",
    "required": "true",
    "tabLabel": "\\*DSText11_4",
    "value": "Zip Number",
    "width": 100
},
{
    "anchorString": "<<DSText12_5>>",
    "concealValueOnDocument": "true",
    "disableAutoSize": "true",
    "documentId": "1",
    "locked": "false",
    "maxLength": 4000,
    "name": "DSText12_5",
    "pageNumber": "1",
    "requireAll": "true",
    "required": "true",
    "requireInitialOnSharedChange": "true",
    "shared": "true",
    "tabLabel": "\\*DSText12_5",
    "useDash4": "true",
    "value": "Zip4-5 ",
    "width": 100
}]

}

Update

DocuSign fixed this issue in the meantime.

Answer 1

I don't believe the Finish button will be enabled (i.e., clickable) until all required fields are populated with valid values. For example, the JSON that you included in your post above contains a dateTab with a default value of "Enter date". If the user does not replace this default value with a valid date, then the Finish button won't be enabled (clickable).

The same behavior holds true for any other required fields within the document that require a specific type (or format) of data -- the Finish button won't be enabled until all required fields are populated with valid values.