CODEWITHSUNDEEP
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Alex Ingram
Alex Ingram

Reputation: 434

iTunesConnect "We can't process your request." when going to "App-Specific Shared Secret"

Whenever i try to navigate to App-Specific Shared Secret within ItunesConnect the dialog box attempts to load briefly then I get directed to a crash page titled "We can't process your request".

I've reset safari clearing all website data and also used other computers.

I've contacted Apple who are sending an email shortly requesting more information but wondered if anyone else had come across a similar fault?

Upvotes: 6

Views: 5114

Answers (4)

Donat Kabashi
Donat Kabashi

Reputation: 566

I has a similar issue, when I was getting invited to join Apple Developer Program. I tried joining through the invitation link and I would always get the "We can't process your request" message.

The solution was to:

  • Log in to an iPhone/iPad with that particular Apple id.
  • Try to install an app.
  • You will get a terms and condition pop up that you should accept.
  • Install the app
  • Wait for a while until Apple fast servers update your status (around 1 hour for me)
  • Now you should be able to proceed without the weird message.

Upvotes: 0

mohzameer
mohzameer

Reputation: 1179

Another very easy solution which worked for me:

Use safari

Upvotes: 8

Alex Ingram
Alex Ingram

Reputation: 434

SOLVED

The problem was due to not previously having created a master shared secret.

Once I did this then I could generate the shared secret for the specific application.

Upvotes: 0

Vinod Mahale
Vinod Mahale

Reputation: 374

I think need to update Mac OS to latest will solve problem. Alternatively you can use google chrome browser.

Upvotes: -1

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