CODEWITHSUNDEEP
calllogringcentral
nakurai
nakurai

Reputation: 165

RingCentral - accessing call logs of ALL users

I would like to download the call logs of all my account's users. As I only have one user in my sandbox account, I cannot test it yet.

In production mode, if I call /account/~/extension/~/call-log while logged in as the admin of my account, would I get the full list directly?

Alternatively, I have read in a post that I could achieve what I want by calling /account/~/extension and then the url above for each extensions, but I wanted to know if there was a more straightforward way of doing it.

Have a great day!

Upvotes: 1

Views: 773

Answers (1)

Grokify
Grokify

Reputation: 16354

There are two APIs to retrieve call logs for all users:

  • account-level call log to retrieve all users at once
  • extension-level call log for each user of interest

Account Call Log API

/account/~/call-log

The account call-log API can be used to retrieve call logs for all users in one API call. Access to this account-level API requires Super Admin privileges. This API is currently in beta and available by creating a support case from the developer portal or emailing RingCentral dev support at [email protected] .

Extension Call Log API

/account/~/extension/~/call-log

If you were to extension call-log endpoint in an account with multiple users, you would only receive the CDRs for your authorized extension. To retrieve call logs for all users using the extension call-log API, you would need to retrieve all the extensionIds from the /account/~/extension endpoint and then call each user's extension endpoint using /account/~/extension/{extensionId}/call-log. This approach also lets you limit who you want to retrieve records for.

Upvotes: 1

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