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Ajith
Ajith

Reputation: 11

Salesforce marketing cloud issue

I tried to re-connect Marketing cloud with salesforce and this doesn´t work. Error: There was an error communicating with Salesforce, verify your connected app is set up properly and try again.

Upvotes: 1

Views: 1154

Answers (1)

Joshua Wooten
Joshua Wooten

Reputation: 1

I have hit this issue while working in SFMC support and while performing MC Consulting work. This issue was most likely caused by a connected app not properly set up on the SFDC side and the user added to the connected application. I also know this is a necro post, but it is still an issue that happens occasionally. I hope this helps.

be sure to follow these steps the following is from step 11 in the attached link

  • In the Sales or Service cloud, click Setup.
  • Search for Connected Apps in the Quick Find box and click Connected Apps.
  • Click Salesforce Marketing Cloud.
  • Click Edit.
  • Under Permitted Users, select Admin approved users are pre-authorized.
  • Under IP Relaxation, select Relax IP restrictions.
  • Under Refresh Token Policy, select Immediately expire refresh token.
  • Click Save.
  • From Setup, search for Permission Sets in the Quick Find box and click Permission Sets.
  • Create a new permission set.

NOTE This permission set is used to associate users to the Salesforce Marketing >Cloud Connected App and can remain empty.

  • Name the permission set, for example, Marketing Cloud Connected App.
  • Validate the auto-generated API, which is generated using the permission set name.
  • Save the changes.
  • Click the name of the newly created permission set.
  • Click Manage Assignments.
  • Click Add Assignments.
  • Select the users who need access to the Connected App, typically all users with access to Marketing Cloud Connect.
  • Click Assign.
  • Click Done.
  • From Setup, search for Connected Apps in the Quick Find box and click Connected Apps.
  • Click Salesforce Marketing Cloud.
  • Click Manage Permission Sets.
  • Select the newly created permission set.
  • Click Save.

source https://help.salesforce.com/s/articleView?id=sf.mc_co_upgrade_to_connected_app_authentication.htm&type=5

Upvotes: 0

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