CODEWITHSUNDEEP
zendeskzendesk-api
user8373365
user8373365

Reputation: 1

Create Zendesk Ticket Comment using different AuthorID through APIv2

Using Zendesk API v2, and .NET library by Elizabeth (https://github.com/mozts2005/ZendeskApi_v2), I'm trying to create Ticket Comments with a different authorID, like so:

api.Tickets.UpdateTicket(new Ticket
{
    Id = ticketID,
    Comment = new Comment
    {
        AuthorId = zendeskUserID,
        Body = comment
    },
});

Ticket gets updated, but when I load the Ticket, the author ID of the comment is the ID of the API user, and not the author-ID I set as zendeskUserID.

Can someone please explain how I can accomplish submitting ticket comment as a different author/user? I have even tried the following to see if anything comes out differently, but nothing has worked:

api.Tickets.UpdateTicket(new Ticket
{
    SubmitterId = zendeskUserID,
    ExternalId = zendeskUserID,
    Id = ticketID,
    Comment = new Comment
    {
        AuthorId = zendeskUserID,
        Body = comment
    },
});

Please note that the zendeskUserID already exists as an External User in Zendesk.

Thanks.

Upvotes: 0

Views: 625

Answers (1)

user26341194
user26341194

Reputation: 1

I added a webhook and used basic authentication using the users the authors basic authentication and use the tickets update API

Upvotes: 0

Related Questions