CODEWITHSUNDEEP
iosapp-store
Hodson
Hodson

Reputation: 3556

iTunes Connect - Can't edit app info, submit for review, release, etc

I have the following roles: App Manager, Customer Support, Sales

That allows for:

However, when I click onto one of my apps, it just takes me to a "Ratings and Reviews" page. There is no way for me to edit the app information or send it for review let alone release the app. All worked perfectly well before.

Is anyone else experiencing this issue? Has something changed on Apples side?

Upvotes: 1

Views: 1236

Answers (2)

Hodson
Hodson

Reputation: 3556

I had to get the Customer Support user role removed from my account (which I think Apple auto-added). Now I can access all the app meta data.

I still think this must be a bug Apple side as this is just a workaround. When/if I hear back from Apple, I will update this answer.

Apples Response

We believe this issue has been resolved. If you are still encountering that you are unable to edit app information or upload builds, please send us a screenshot of the error and steps to reproduce the issue.

So not much help really. I'm not sure if the issue is actually resolved as I haven't requested to have the Customer Support role added to my account again.

Upvotes: 2

ryanholden8
ryanholden8

Reputation: 714

I am having the same issue, starting today.. when clicking on the app it takes me to the reviews for the app and no way to navigate to TestFlight..

If I manually change the url from:

https://itunesconnect.apple.com/WebObjects/iTunesConnect.woa/ra/ng/app/{APP_ID_GOES_HERE}/ios/ratingsResponses

To: (NOTE: No trailing slash should be added to this url, if a trailing slash is added it will simply redirect to the iTunes connect homepage)

https://itunesconnect.apple.com/WebObjects/iTunesConnect.woa/ra/ng/app/{APP_ID_GOES_HERE}

I am able to view TestFlight and continue as normal. This appears to be a UI navigational error and not a user permissions issue.

Disclaimer: I posted the same answer here: https://forums.developer.apple.com/thread/84444

Upvotes: 0

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