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azurevirtual-machinebackup
Prasith Prabhu
Prasith Prabhu

Reputation: 231

Error while taking backup in Azure

I was trying to take a backup of an existing VM. But unfortunately it failed while configuring backup itself. Indeed it was actually provisioned from an backup of an existing machine which was already backed up. How come now alone I could not take a backup? The error was

Error Code: UserErrorGuestAgentStatusUnavailable

Error Message: VM agent is unable to communicate with the Azure Backup Service.

Upvotes: 0

Views: 687

Answers (2)

Prasith Prabhu
Prasith Prabhu

Reputation: 231

I overcame with the issue by taking an image with the help of Backup failed machine's root disk VHD URI and tried launching the machine with that image and was able to take backup with no data loss.

Upvotes: 1

Jason Ye
Jason Ye

Reputation: 13974

Error Code: UserErrorGuestAgentStatusUnavailable
Error Message: VM agent is unable to communicate with the Azure Backup Service.

According to your error message, we should check your VM agent status.

We can add a blank disk in the VM to refresh the agent state, then try again.

We should make sure the agent are the latest version, please refer to this official article.

Also here a similar case about you, please refer to it.

Upvotes: 0

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