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twilio
Jesse Barnum
Jesse Barnum

Reputation: 6856

With Twilio, is there any way to combine simulring with call screening?

I'd like to use the simulring feature with call screening. This sort of works, in that it rings all phone numbers, and whoever answers first is able to screen the call, but the simulring stops for other extensions as soon as the first phone picks up the call, even before the call screening is complete.

What I'd really like is the ability to continue ringing all phones until one phone a) picks up, and b) accepts the call after screening it.

Upvotes: 0

Views: 183

Answers (1)

philnash
philnash

Reputation: 73075

Twilio developer evangelist here.

I'm afraid that when combining a simulring and call screening the behaviour you want is not possible. Once <Dial> gets a response from one phone it will cancel the other calls.

You could write some TwiML that will restart the simulring to the remaining numbers with a new <Dial> if the screening isn't positive. It might be a weird user experience though.

Let me know if that helps at all.

Upvotes: 1

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