CODEWITHSUNDEEP
sharepoint
Claudia
Claudia

Reputation: 81

Best way to implement FAQ on SharePoint Site

What is the best or common way to implement FAQ page on a SharePoint Site collection?

Upvotes: 7

Views: 67670

Answers (3)

Vadim Gremyachev
Vadim Gremyachev

Reputation: 59368

The solution with storing FAQ entries in SharePoint List is recommended. It consists of:

  • custom FAQ List Template with Content Type with questions and answers fields
  • FAQ List View for rendering as Accordion

FAQ List View Figure 1. FAQ List with Accordion View (SharePoint 2013)

FAQ List View Figure 2. FAQ List with Accordion View (SharePoint 2010)

Implementation

1 Create custom Content Type for FAQ entries 

<ContentType ID="0x0100fb1027dc96a44bf280f6cb823a8da5ae"
               Name="FAQ"
               Group="SE"
               Description="FAQ Content Type"
               Inherits="TRUE"
               Version="0">
    <FieldRefs>
      <FieldRef Name="LinkTitle" ID="{82642ec8-ef9b-478f-acf9-31f7d45fbc31}" DisplayName="Question" Sealed="TRUE"/>
      <FieldRef Name="LinkTitleNoMenu" ID="{bc91a437-52e7-49e1-8c4e-4698904b2b6d}" DisplayName="Question" Sealed="TRUE"/>
      <FieldRef Name="Title" ID="{fa564e0f-0c70-4ab9-b863-0177e6ddd247}" DisplayName="Question" Sealed="TRUE"/>
      <FieldRef ID="{b0747420-54bc-41b2-a1b3-8432f2dbdc70}" Name="Answer"/>
    </FieldRefs>
  </ContentType>

2 Create Client-side rendered view of an FAQ list (for SharePoint 2013)

(function () {
   loadCss('http://ajax.aspnetcdn.com/ajax/jquery.ui/1.8.10/themes/redmond/jquery-ui.css');
   function OnAccordionViewPostRender(renderCtx) {

     jQuery(function() {
         jQuery( "#accordionFAQ" ).accordion();
     });

   }



    function loadCss(url){
     var link = document.createElement('link');
     link.href = url;
     link.rel = 'stylesheet';
     document.getElementsByTagName('head')[0].appendChild(link);
   }


   function OnAccordionViewPreRender(renderCtx) {
   }

   function RenderAccordionViewBodyTemplate(renderCtx) {
         var listData = renderCtx.ListData;
         if (renderCtx.Templates.Body == '') {
             return RenderViewTemplate(renderCtx);
         }
         var accordionHtml ='';

         accordionHtml = '<div id="accordionFAQ">';
         for (var idx in listData.Row) {
                var listItem = listData.Row[idx];
                accordionHtml += '<h3>';
                accordionHtml += listItem.Title;
                accordionHtml += '</h3>';
                accordionHtml += '<div>';
                accordionHtml += listItem.Answer;
                accordionHtml += '</div>';
         }

         accordionHtml += '</div>';


         return accordionHtml;
   }


     function _registerAccordionViewTemplate() {

            var accordionViewContext = {};

            //accordionViewContext.BaseViewID = 'Accordion';
            accordionViewContext.Templates = {};
            accordionViewContext.Templates.View = RenderAccordionViewBodyTemplate;
            accordionViewContext.OnPreRender = OnAccordionViewPreRender;
            accordionViewContext.OnPostRender = OnAccordionViewPostRender;
            SPClientTemplates.TemplateManager.RegisterTemplateOverrides(accordionViewContext);
        }
        ExecuteOrDelayUntilScriptLoaded(_registerAccordionViewTemplate, 'clienttemplates.js');

})();

3 Apply client-side rendering template to existing view via JSLink

Refer the following posts for a details about creating FAQ List:

Upvotes: 1

theChrisKent
theChrisKent

Reputation: 15099

What we've done in the past:

  1. Create a custom list
  2. Rename the Title column to Question
  3. Add a new Column of type Multi-Line Text and name it Answer
  4. Modify the default view to only show those 2 columns and set the style to Newsletter

You end up with something like:

alt text

You can then place this on a page using a listview webpart.

Update: I've written this up on my blog with a SharePoint 2010 example here: http://thechriskent.com/2012/03/09/simple-sharepoint-faq-in-5-minutes/

Upvotes: 16

hudsonsedge
hudsonsedge

Reputation: 147

Another possible solution -- using the Preview Pane style option, you can end up with a list of questions in a left hand column and mousing over shows the (selected) fields.

I have Q's with long answers, so I think this may work better in some situations (until it can accordion at an individual record level or on a certain field).

enter image description here

Upvotes: 1

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