CODEWITHSUNDEEP
javascriptchatbotsmooch
alv_721
alv_721

Reputation: 325

Smooch.io .createConversation() is not a method

I have a chatbot based on Smooch.io and I am trying to show a menu on chat initialization so user can start from here instead of typing anything.

As far as I understand from the docs, to do that I need to create conversation Smooch.startConversation(); and then send stuff from my backend app. However it gives me "Smooch.startConversation();" error.

So my question is 1) What I am doing wrong here?; 2) Is there any other way to show initial menu instead of starting conversation without user yet messaging anything?

Upvotes: 1

Views: 420

Answers (1)

Spasiu
Spasiu

Reputation: 185

Assuming you're using the latest version of the SDK, you're probably calling startConversation before the SDK has finished initializing.

You should wait for the promise returned by init to resolve before calling startConversation. Like this:

Smooch.init({appId: '<app-id>'})
  .then(() => {
    Smooch.startConversation();
  })

Upvotes: 1

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