CODEWITHSUNDEEP
outlookoffice-js
Jagath Wijesinghe
Jagath Wijesinghe

Reputation: 219

code : 5001 message : "An internal error has occurred." name : "Internal Error" when calling getAccessTokenAsync

code:5001 message:"An internal error has occurred." name:"Internal Error"

I get this error when I call getAccessTokenAsync in my outlook addin. In desktop version I get a another error with code:13003. With the AttachemntDemo sample I get the same errors.

Upvotes: 0

Views: 1870

Answers (2)

Marc LaFleur
Marc LaFleur

Reputation: 33094

You are most likely using an on-premises Exchange Server with a local Domain Account.

From the documentation:

13003

User Type not supported. The user isn't signed into Office with a valid Microsoft Account or Work or School account. This may happen if Office runs with an on-premises domain account, for example. Your code should ask the user to sign in to Office.

Also confirm that your server meets these requirements:

If the user is connected to Office 365 or Outlook.com, mail server requirements are all taken care of already. However, for users connected to on-premises installations of Exchange Server, the following requirements apply.+

  1. The server must be Exchange 2013 or later.
  2. Exchange Web Services (EWS) must be enabled and must be exposed to the internet. Many add-ins require EWS to function properly.
  3. The server must have a valid authentication certificate in order for the server to issue valid identity tokens. New installations of Exchange server include a default authentication certificate. For more information, see Digital certificates and encryption in Exchange 2016 and Set-AuthConfig.
  4. In order to access add-ins from the Office Store, the client access servers must be able to communicate with https://store.office.com.

:

Upvotes: 1

ilianiliev
ilianiliev

Reputation: 26

Try to inspect the network traffic and see the actual request - there is more information about the error as this function is just a wrapper around the network request and does not give enough information.

I was receiving the same error and when checked the network request - discovered that I have to add one more application as a Pre-authorized application.

Upvotes: 0

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