CODEWITHSUNDEEP
linuxthingworx
Tarun
Tarun

Reputation: 261

Thingworx Composer not loading

I am trying to set up thingworx composer on a Linux machine.

In the Application logs the Server is ON and db is initialized.

But when in the browser I try to open composer, then it is stuck at the landing page (the black page with Thingworx logo in green) and doesn't go to the Composer Home page.

Upvotes: 0

Views: 540

Answers (3)

Murat Can Berber
Murat Can Berber

Reputation: 1

Make sure that JAVA_HOME environment variable is set and Thingworx related folders have write permission of the user. Also, this can be caused of license problem. Make sure your license.bin file exists in ThingworxPlatform folder and platform-settings.json file is valid.

For further assistance, you can create a ticket from PTC Support.

Upvotes: 0

Arjun Krishna
Arjun Krishna

Reputation: 71

@Tarun if you are still facing the problem, then try restarting the tomcat and db servers. Make sure that there exists 'Thingworx' folder under Tomcat install dir/webapps folder, as upon successful installation Thingworx will automatically creates a folder over there.

Considering the Thingworx directory exists, try to access the apache tomcat's catalina logs and look for any errors at the End of File.

Upvotes: 1

Meghan
Meghan

Reputation: 1

Have you tried clearing the browser cache? If this is a migration/upgrade, you may have a prior UI cached in your browser and it is conflicting with the version you are currently trying to install.

Additionally, checking the Security Log and Application Log for any warnings or errors may provide more insight into why the server is not loading Composer.

Upvotes: 0

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