CODEWITHSUNDEEP
c#uwpwindows-10dumpunhandled-exception
FetFrumos
FetFrumos

Reputation: 5954

unhandled exception on client machine(UWP) - how find add info?

I published my UWP(for Win10 desktop) in store. I get errors from users. User wrote me a letter. What I have:

SharedLibrary!+0x4a0ad0 MyApp!+0x113b148 MyApp!+0x113b084 Microsoft.HockeyApp.Extensibility.Windows.UnhandledExceptionTelemetryModule.CoreA pplication_UnhandledErrorDetected(Object sender, ApplicationModel.Core.UnhandledErrorDetectedEventArgs e)

This is my chance to find a problem. But what can I ask from the user? If on his machine there is a crash dump it is equivalent to a dump from HockeyApp? I put a lot of effort into this application but this error is all brought to naught. Please any ideas and suggestions.

Upvotes: 0

Views: 74

Answers (1)

Martin Zikmund
Martin Zikmund

Reputation: 39082

I would suggest updating the app with some additional logging. You know where the problem happens so you can trace the line range where the exception occurs by adding a few log lines. For example at the beginning of the methods that are called at that point, that will help you pinpoint which method causes exception and then you can analyze it further by logging variable contents, etc.

The stack trace from HockeyApp is not really helpful as it is, so you really need more information.

Upvotes: 1

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