CODEWITHSUNDEEP
facebookchatbotfacebook-messenger-bothandoff
user379468
user379468

Reputation: 4039

How do I implement a "hand back" from Facebook Inbox once I "hand off" from my chatbot

Building a chatbot and trying to implement the handover protocol. SO far I have it handing off to the inbox, so that if someone asks for customer service, the bot hands over to the inbox and presumably someone who is monitoring the page can answer. Once the inbox is the primary receiver, I can't find a good way to hand it back to the bot ... I know that I can set a timer and have the bot request for the conversation to be handed back, but this does not seem like the best approach

Upvotes: 1

Views: 293

Answers (2)

Adrian Thompson
Adrian Thompson

Reputation: 71

I was interested in this functionality, but I was also wondering is there any way of monitoring whether a question has been answered after handing over to the inbox? So my chatbot can check and then take back control if it hasnt.

Upvotes: 0

amuramoto
amuramoto

Reputation: 2848

mark the chat as 'Done' in the Page inbox and thread control will be returned to the primary receiver app.

Upvotes: 1

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