CODEWITHSUNDEEP
woocommercewoocommerce-subscriptions
SkylineDigitalMedia
SkylineDigitalMedia

Reputation: 21

Woocommerce Subscriptions changing to "on hold" instead of renewing

Having a problem with my subscriptions being placed on hold each month instead of renewing automatically. Has anybody had this problem or have a solution?

Upvotes: 2

Views: 3793

Answers (1)

Aibrean
Aibrean

Reputation: 6422

This will happen when you're using a payment method that doesn't support recurring payments (https://docs.woocommerce.com/document/subscriptions/payment-gateways/ - go here to check supported gateways). What is happening is it's going into manual mode. You might want to check your Subscriptions settings and make sure automatic subscriptions isn't turned off too (WooCommerce > Settings > Subscriptions and "Turn off automatic payments" is unchecked). With manual payments, the order is placed on hold and the user has to go into their account and the subscription area and pay to renew.

Upvotes: 2

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