CODEWITHSUNDEEP
restcurlotrscmdb
Zumo de Vidrio
Zumo de Vidrio

Reputation: 2111

Create item via REST API with curl command

I have the following CMDB class structure configured in OTRS via configitem module:

[
{ 
        Key => 'Field1', 
        Name => 'Name1', 
        Searchable => 1, 
        Input => { 
            Type => 'Text', 
            Size => 50, 
            MaxLength => 50,     Required => 1,
        },     { 
        Key => 'Field2', 
        Name => 'Name2', 
        Searchable => 1, 
        Input => { 
            Type => 'Text', 
            Size => 50, 
            MaxLength => 50,     Required => 1,
        }, 
        Sub=>[    { 
        Key => 'Field2-1', 
        Name => 'Name2-1', 
        Searchable => 1, 
        Input => { 
            Type => 'Text', 
            Size => 50, 
            MaxLength => 50, 
        }, 
    },  { 
        Key => 'Field2-2', 
        Name => 'Name2-2', 
        Searchable => 1, 
        Input => { 
            Type => 'Text', 
            Size => 50, 
            MaxLength => 50, 
        }, 
    },  { 
        Key => 'Field2-3', 
        Name => 'Name2-3', 
        Searchable => 1, 
        Input => { 
            Type => 'Text', 
            Size => 50, 
            MaxLength => 50, 
        }, 
    },  
];

I am trying to create a new Configuration Item via REST-API (properly configured) with the following curl:

curl "http://url/nph-genericinterface.pl/Webservice/ws/ConfigItem?UserLogin=username&Password=password" -H "Content-Type: application/json" -d "{\"ConfigItem\":{\"Class\":\"class_name\", \"Name\":\"ci_name\",\"CIXMLData\":{\"Field1\":\"text_value_for_field1\",\"Field2\":\"text_value_for_field2\"}}}" -X POST

But the server answers with 500 Internal Server Error:

<!DOCTYPE HTML PUBLIC "-//IETF//DTD HTML 2.0//EN">
<html><head>
<title>500 Internal Server Error</title>
</head><body>
<h1>Internal Server Error</h1>
<p>The server encountered an internal error or
misconfiguration and was unable to complete
your request.</p>
<p>Please contact the server administrator at 
 root@localhost to inform them of the time this error occurred,
 and the actions you performed just before this error.</p>
<p>More information about this error may be available
in the server error log.</p>
</body></html>

If "Field2" is not a required field and I execute the following curl:

curl "http://url/nph-genericinterface.pl/Webservice/ws/ConfigItem?UserLogin=username&Password=password" -H "Content-Type: application/json" -d "{\"ConfigItem\":{\"Class\":\"class_name\", \"Name\":\"ci_name\",\"CIXMLData\":{\"Field1\":\"text_value_for_field1\"}}}" -X POST

The item is properly created, however, if despite of not being required, I assign some value to Field2, then 500 error is given back.

As Field2 has some sub-fields (even when they are not required ones), I think that there is some syntax mistake in my curl.

NOTE: When I create the CI via GUI with the same data, it is properly created.

Upvotes: 0

Views: 539

Answers (0)

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