CODEWITHSUNDEEP
docusignapi
Hayley Milne
Hayley Milne

Reputation: 1

API Authorised Connection

I am trying to link up Docusign with a third party LetMC. I have provided our API account number, Docusign login and password details but they came back with the response below. Docusign customer services were unable to assist. Can you please tel me what I have to do or provide to connect docusign to our third party LetMC?

Please can you ask your account manager or support team for your e-sign account to double check your account details to confirm your account is authorized to accept API connections? Basically, the issue lies with the connection. When it attempts to login into your account to actually submit the envelope, your credentials that were given are coming up as invalid. This tells us that either your account isn't authorised to accept the connection to LetMC, or that the details for your account are not correct.

If you can forward this email to them, I am hoping they can can shed some light on the API connection availability. I look forward to your response following their confirmation.

Upvotes: 0

Views: 71

Answers (1)

Drew
Drew

Reputation: 5029

All DocuSign accounts can accept API input, up to the limits of what the account is normally allowed to do. If you are able to send envelopes through the web console, a properly configured API integration can send envelopes as well.

You'll want to confirm the credentials you provided are in fact accurate (you might consider performing a password reset), and have LetMC contact DocuSign Developer Support in order to identify why they are not able to access your account.

Upvotes: 1

Related Questions