openshift starter project - failed to pull builder image

Question

I am running a small system on Openshift Starter - US-West Oregon region. This was working fine for the last several months until it suddenly started failing yesterday and today. When I try to rebuild from within the Openshift Web Console, I get this error message in the console: Failed to pull builder image.

In the logs, I get:

Pulling image "registry.access.redhat.com/rhscl/python-27-rhel7@xxx" ... pulling image error : pulling image "registry.access.redhat.com/rhscl/python-27-rhel7@xxx" timed out after 2m0s error: build error: unable to get registry.access.redhat.com/rhscl/python-27-rhel7@xxx

Since the bit after "rhel7@" seems to be a hash of some kind, and I assume that may have security implications, I have replaced it with "xxx" in this post.

Some months ago our system went down and it turned out to be a problem with the Openshift servers (see the discussion in this question). As there's been no significant changes from our end to the code in months, I assume this problem is also on Openshift's end. However, the status blog does not say anything about problems in this server.

Is it likely to be an Openshift problem, or should I look more closely at what is going on in our software?

EDIT: Today, April 30th, I received an email from Openshift saying that we should "Create an application by 09:00pm on May 4, 2018 (EDT, GMT -04:00)" or the account will be deactivated. But there's already an application that was running! Does anyone know what is going on? I've also filed a request with the "community support" system on the site.

Answer 1

The problem appears to have been in the certificates in Openshift, as commented by Graham Dumpleton above. It's working now. Leaving this question and answer here for reference in case this happens to someone else in future.