CODEWITHSUNDEEP
c#docusignapi
thegunner
thegunner

Reputation: 7163

DocuSign envelope "sent" status not matching web application's status of "Delivery failure"

When I retrieve an envelope from DocuSign via their API, the status of the envelope does not match DocuSign web application.

The status I'm getting back is "sent" - but on the web version, it's "delivery failure." I know there was a delivery failure as I entered an incorrect email address.

I've checked that the envelopeId match on the web version and the API.

Do I need to get the status from somewhere else?

I'm just retrieving the envelope using DocuSign's envelopeAPI.

public Envelope GetEnvelope(string envId) 
{
    EnvelopesApi envelopesApi = new EnvelopesApi();
    Envelope envInfo = envelopesApi.GetEnvelope(this.AccountId, envId);
    return envInfo;
}

Upvotes: 0

Views: 135

Answers (2)

Larry K
Larry K

Reputation: 49114

Try fetching the envelope's recipient status.

See EnvelopeRecipients::list

Upvotes: 0

Amit K Bist
Amit K Bist

Reputation: 6818

There is an account level settings to send Auto Responded status via API or Connect. You need to contact your DocuSign Account Manager or DocuSign Support to enable below setting from DocuSign Internal Admin.

Return Recipient Auto Responded Status in Connect/API

Upvotes: 0

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