Niels Declercq
Niels Declercq

Reputation: 13

Mobile Offline Dynamics CRM app error

Mobile offline profile defines that every account should be downloaded. Status of the accounts is "available" in the mobile app. However, when we go offline, no account record can be opened due to following error in Event Viewer:

The requested record was not found or you do not have sufficient permissions to view it. Inner Error Message: **

Offline store failed with error: 'Error: SQLite.SQLiteException: no such table: account at Microsoft.MicrosoftDynamicsCRMforWindows10!+0x2c1548 at Microsoft.MicrosoftDynamicsCRMforWindows10!+0x366779 at Microsoft.MicrosoftDynamicsCRMforWindows10!+0x36552a at System.Collections.Generic.List..ctor(Collections.Generic.IEnumerable collection) at Microsoft.MicrosoftDynamicsCRMforWindows10!+0x35bda2 at Microsoft.MicrosoftDynamicsCRMforWindows10!+0x35bb44 at System.Action.Invoke() at Microsoft.MicrosoftDynamicsCRMforWindows10!+0x35b50c at Microsoft.MicrosoftDynamicsCRMforWindows10!+0x35b3af' while trying to retrieve with key 'account:'

**

Also, following status is maintained in the application:

"An administrator made changes to the Dynamics 365 system that might affect offline availability. We're working on getting everything back in sync."

This message is more than 1 week for now.

Anybody has an idea to fix this? Version is V8.2 and user has sufficient permissions to access accounts.

Upvotes: 1

Views: 235

Answers (0)

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