Different response from bot emulator and chatbot in web

Question

I have created a chatbot in web channel and direct line.

When i tested in bot emulator i get the right response and when i try to test the same intent in localhost ( webchat) i got different response.

I will show you and example :

• call an agent
• give me your customer number
• ( after custemer number was sended ) are you sure ?
• if you click Yes ...the data are stored in database ( sql server )

If you do the save in localhost you get : You cancelled the form ( in fact i havent cancell any form

Here is the luisdialog here i call the form :

        [LuisIntent("human")]
    public async Task human(IDialogContext context, LuisResult result)
    {

        var form = new FormDialog<Human>(
         new Human(),
         Human.BuildForm,
         FormOptions.PromptInStart,
         result.Entities);
        context.Call<Human>(form, LossFormCompleted)

    }


    private async Task LossFormCompleted(IDialogContext context, 
        IAwaitable<Human> result)
    {
        HumanCall form = null;
        try
        {
            form = await result;
        }
        catch (OperationCanceledException)
        {
        }
        if (form == null)
        {
            await context.PostAsync("You cancelled the form.");
        }
        else
        {
            //call the LossForm service to complete the form fill
            var message = $"Your data are stored in database";
            await context.PostAsync(message);
        }
        context.Wait(this.MessageReceived);
    }

The form model is :

[Serializable]
public class Human
{


    [Prompt("What is your contract number?")]
    public string contract;





    public static IForm<Human> BuildForm()
    {
        OnCompletionAsyncDelegate<HumanCall> wrapUpRequest = async (context, state) =>
        {

            using (BotModelDataContext BotDb = new BotModelDataContext())
            {
                tblBot bot = new tblBot();
                bot = BotDb.tblBots.SingleOrDefault(q => q.Reference == state.contract);


                if (bot != null)
                {
                    using (bbbserviceSoapClient cws = new bbbserviceSoapClient())
                    {
                        viewc a= new viewc();

         a.Lastname = bot.Lastname;


                    }
                }
            }




        };
        return new FormBuilder<Human>().Message
        ("can you send us some info ?")

        .Field(nameof(contract))

            .OnCompletion(wrapUpRequest)
            .Confirm("Are you sure: Yes or No. ")
            .Build();
    }


 }
 }

Can someone help me where i'm wrong ? What can i do to retrieve the same response ? It's about timeout problem or what do you thing ?

Answer 1

I do a test based on the code that you provided and make slight modifications, and I find that if some exceptions occur in wrapUpRequest method, it would show "You cancelled the form" instead of the message "Your data are stored in database".

So I suspect that exceptions occurring in wrapUpRequest method (perhaps database query issue or request sent by bbbserviceSoapClient is timeout etc) when you do test via web chat, which causes the issue.

To troubleshoot the issue, you can try to implement/write custom log to detect if any exception occurs within wrapUpRequest method when you test via web chat.