CODEWITHSUNDEEP
asterisk
Kim Michael
Kim Michael

Reputation: 53

Asterisk: How to connect called Party to another Destination

I need to connect the called party to another destination on an Asterisk.

Simple situation:

Inbound call is coming in, answered, welcome prompt, gets connected by the DIAL command to destination 1 (agent 1st level support).

Agent 1st level has to consult agent 2nd level, while inbound call is on hold/parked. In some situations the inbound call then has to be connected to the 2nd level agent.

Any idea how I can control the call to the called party (agent 1st level)? Isn't it just a call transfer situation with a conversation between the forwarding and the second destination?

I am using phpagi so I can send all commands from php scripts - but it doesn't make any difference to dialplan commands.

Thank you for your ideas and help

Kim

Upvotes: 1

Views: 101

Answers (1)

arheops
arheops

Reputation: 15259

You can't do that from AGI, becuase it have no control while in Dial command

You can use transfer from softphone or AMI action Redirect.

Upvotes: 1

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