CODEWITHSUNDEEP
nlpdialogflow-esgoogle-natural-language
Apoorv Bhargava
Apoorv Bhargava

Reputation: 41

Dialogflow Knowledge (beta feature)

I am trying to create FAQ using Dialogflow Knowledge. Ideally, either the conversation intent or FAQ must trigger. When I type in the FAQ, it does fetch the response from knowledge base but at the same time it also triggers a intent for slot filling.

How can I resolve this to trigger either FAQ (if found in knowledge base) or intent (if no FAQ exists in knowledge base, for the given threshold).

Regards.

Upvotes: 3

Views: 1560

Answers (1)

Abhinav Tyagi
Abhinav Tyagi

Reputation: 5256

For my bot, I preferred knowledge base answers for response. for that I set the preference more towards Knowledge base like this:
enter image description here
Also, I didn't created any separate intent to capture slots. Only using the default that is generated while creating the knowledge base. There is also no webhook enabled for my agent.

Upvotes: 2

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