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Nyx
Nyx

Reputation: 2243

Bad Google Postmaster Domain Reputation

One of our client's domains, healthhunt.in is experiencing issues with Gmail marking their emails as spam. This issue does not exist with any other email provider, which we have verified via glockapps.com.

We have SPF, DKIM, and DMARC properly configured on the domain, however SPF is still showing a 0% success rate on Postmaster:

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We're not sure if it's related to our bad domain reputation, however we would ideally like to resolve both issues.

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Has anyone had any experience in resolving domain reputation issues with Google?

Upvotes: 6

Views: 1730

Answers (1)

Neil Anuskiewicz
Neil Anuskiewicz

Reputation: 498

I've noticed that the spf record for your root domain name doesn't look quite right.

v=spf1 include:_spf.google.com include:customeriomail.com

Normally, with SPF there should be a ~all or -all policy at the end. I'd recommend putting ~all at the end as it's softfail as opposed to -all which is hardfail. It's best to at least start with ~all.

This would be your corrected SPF record:

v=spf1 include:_spf.google.com include:customeriomail.com ~all

BTW, where you'd get include:customeriomail.com? I ask as i've not heard of them.

Note: Google Postmaster doesn't start showing results until you've sent quite a large volume.

And did you implement DKIM and DMARC as well?

Upvotes: 2

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