CODEWITHSUNDEEP
twilio
Dean Stuart
Dean Stuart

Reputation: 21

Twilio Call Forwarding Custom Number?

Theres a way to forward calls on Twilio. So the idea is you would call your twilio number, and it will forward your call to another number. See below:

<Response> <Dial> +13105555555 </Dial> </Response>

However, is it possible to change the +13105555555 number to your keypad inputs? So you can easily change who you want to forward the call to?

Upvotes: 1

Views: 628

Answers (1)

Alex Baban
Alex Baban

Reputation: 11742

This can be done with Twilio Studio. (https://www.twilio.com/docs/studio/user-guide)

Log into your Twilio account and navigate to the Studio Dashboard (https://www.twilio.com/console/studio/dashboard), then tap the + icon to create a new flow. Name your flow for example "Forward Call", then continue to the Studio's canvas.

First, add a "Gather Input On Call" widget and connect it to the "Incoming Call" trigger. For the "TEXT TO SAY" field you can input something like "Hello... please enter the number you'd like to call...". Click on the red "Save" button at the bottom.

Next, add a "Connect Call To" widget and connect it to the dangling "User Pressed Keys" dot from the "Gather Input On Call" widget. There is a field under "Single Number" select box, type {{widgets.gather_1.Digits}} if your "Gather Input On Call" widget is named gather_1. Click on the red "Save" button at the bottom.

Click on the "Publish" button at the top to save the flow.

Once the flow is published, the last thing to do is to hook it up to your Twilio phone number. In the Twilio console, select "Manage Numbers" and choose the phone number that you would like to connect.

Scroll down to the section for Voice and Fax, then select "Studio Flow" from the first drop-down and your flow name ("Forward Call") from the second drop-down. Click save.

Here is a picture that might help:

enter image description here

Also this tutorial can help to understand the steps: (https://www.twilio.com/docs/studio/tutorials/how-to-build-an-ivr).

Upvotes: 2

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