CODEWITHSUNDEEP
amazon-connect
Rahul Panwar
Rahul Panwar

Reputation: 735

Call recording and reports are not generating in S3 bucket

Call recording and reports are not generating in S3 bucket . S3 bucket is created but call recording and reports are not saved . I have added Set call recording behavior in contact flow before customer inputs but even then nothing is saved in S3 . S3 bucket has all the permission of read , write, update.

Can someone help me with this , I am stuck with this issue from last two days .

enter image description here Thanks in advance

Upvotes: 1

Views: 1036

Answers (2)

Senthil Odayappan
Senthil Odayappan

Reputation: 11

Based on your screenshot the call is never connected to an agent. Call recording will not start until the call is connected to an agent.

Upvotes: 1

Aossey
Aossey

Reputation: 935

For recording to be generated you must enable recording in the contact flow used by the call. Once recording is enabled for a given call, the recording file will appear in the S3 bucket shortly after the call ends.

Note that recordings only occur when the caller is connected to an agent, LEX/ interactions are never recorded.

For reports, the S3 bucket only serves as a target location for scheduled exports of reports. If you don’t have any reports exports scheduled then you will never see anything in the reports bucket.

Upvotes: 3

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