CODEWITHSUNDEEP
docusignapi
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Reputation: 792

Unable to Load a document into Docusign

We are using docusign for more than 3 years, We have several demo accounts as well as we have paid account too.

we are using the following docusign rest service

https://demo.docusign.net/restapi/v2/accounts/*****/envelopes

In our local environment we are using the above demo rest service, Till last month (August) we were able to post the document into docusign without any issues. The Problem now is that we are not able to post a document to docusign.

we getting the exception like 

"errorCode": "UNABLE_TO_LOAD_DOCUMENT",  "message": "Unable to load the document. Unable to load Document(1;CONSENT FORM). Error: Cannot add the widget (connected to field: ColombiaCurrentlyresideYes) to page -1, because it's already added to page -1. If you want to re-use this widget, please remove it from the current page first

Same data worked till last month (August) and it's working fine now in docusign production account(paid). we are not sure what went wrong in demo accounts. Any release are done in demo accounts? I tired using the same template in web console too, same error throws in browser console enter image description here

Please help me to resolve this issues.

We require your guidance regarding this issue!

Upvotes: 0

Views: 1407

Answers (1)

Larry K
Larry K

Reputation: 49114

I suggest first trying to load the documents into an envelope by using the DocuSign Web tool (NDSE). If that doesn't work then the document is the issue.

Has the document changed?

Re changes: Yes, the demo system is changed each month. Then the changes are applied to the production systems. While we do have thousands of automatic regression tests, problem can creep through the system.

I suggest you contact DocuSign customer support to give them the document which is failing to load.

Upvotes: 1

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